I hope you’re all well.
I’m rather excited about today’s post, it is a collaboration with RightHear. RightHear is an accessibility solution for blind and visually impaired people, enabling them to be as independent as possible.
I am a huge concert lover (and a bit of a fangirl) so when Right Hear asked me to collaborate with them on a post on ways that concert venues can be made accessible for blind and visually impaired people I wanted to get involved straight away! Concert venues can often present accessibility issues and barriers for disabled people and I thought that listing some of the tips of how they can be made accessible may raise awareness of this.
So, without further ado, here are 10 tips on making concert venues accessible for blind and visually impaired people or those with other disabilities.
- Provide access information
Information on accessibility of the venue should be on your website, making it easy for disabled people to access should they wish. This should also be easy to navigate to and not buried somewhere deep within your website. Disabled people often have to plan their visit in advance, so this is vital. This information may include: how to book accessible tickets, where disabled seating is located in the venue, contact details for the designated disabled access officer (if appropriate), location of disabled parking and how to book this, location of disabled toilets, details of assistance for people with guide dogs, wheelchairs, or other mobility aids and any other necessary information.
One other idea is to have a specific contact number for disabled customers, making it easier for them to call should they need to. This is also extremely handy when booking accessible tickets.
As I am blind myself, accessibility information is something that I will always look for on the website, even before booking tickets. I will often contact the venue beforehand to check the best way to book accessible tickets if it is not stated on the website, and see if they are willing to accommodate..
2. Have various ways of booking accessible tickets
Often, the only way of booking accessible tickets is over the phone. This may not be possible for some people, so have other ways of them being able to book them such as online or in person. Make sure that these ways are accessible, for example, having the booking office in an accessible place.
3. Train your staff
One of the most important aspects of making concert venues accessible is to train your staff; this may be in sighted guiding, communication strategies, disability, or visual awareness training, but it is important for them to have adequate training. It is very noticeable and easy, for disabled people to tell which staff have, and which staff have not had visual awareness training. Friendly, patient, understanding and helpful staff make the experience much more positive. It’s also important to allocate staff on events to assist disabled people to their seats, answer any questions and provide support if needed.
4. Ensure that staff are knowledgeable about the venue and the local area
Staff should be able to help disabled people with any queries that they may have about the venue, and also being able to answer any questions that they may have on the local area, such as getting to places, finding the train station, or ordering a taxi.
5. Consider orientation and mobility needs
Navigating an unknown venue can be extremely difficult for blind and visually impaired people. Offering assistance for visitors with a visual impairment is invaluable.
Also have braille and large print signs or maps, making it accessible for blind and visually impaired people to read and access. It is also important that this is in plain text (with no arrows or graphics), as it is easier for blind and visually impaired people to read. They should also be in the same places on doors, then they are easy to find, especially for people relying on braille. After all, independence is key.
6. Have space for disabled seating
This may seem obvious, but many venues do not cater for disabled people and do not have enough seating or wheelchair space. It’s important to have as less of obstruction as possible in venues, making it easier for disabled people to navigate, especially those in a wheelchair or blind and visually impaired people using a cane or guide dog. It is also important to have specific seating reserved for disabled people and their companion in a good viewing location. If it is an outdoor venue, then a viewing platform may be a good idea.
7. Have adequate lighting
This might not be possible during the concert, where flashing lights and contrast are more up to the artist than the venue, it certainly can be considered outside of where the actual music or performance is taking place. When planning lighting in your hallways or in the actual auditorium, consider keeping things on the brighter side so that visitors can navigate around the venue when they’re not at their seats. In addition to accessible lighting, it is also important to have coloured contrast railings, tactile markings on floors leading to stairs and also easy lift access for those with less vision or other mobility needs.
8. Provide large print, high-contrast, braille, electronic or audio formats of materials when possible
This includes menus, event programs, or any other literature you may have. Although putting literature into such formats may seem expensive, it doesn’t have to be. Even if it is, providing these materials is a long-term investment that will not only support customers who are blind or visually impaired, but may also be useful for customers with other disabilities or those that are elderly. Accessibility means equal opportunities for all, and almost always has benefits to your business.
9. Have specific, accessible features such as audio description or touch tours
Audio description is a narration/description of exactly what is going on. Audio description allows blind and visually impaired people to listen to a description through a set of headphones while still being engaged in the show or performance. This promotes accessibility, equality and independence as blind and visually impaired people know what is happening themselves, rather than relying on their companion to tell them. This may not be possible for all shows such as concerts, but it can be implemented for events such as theatre shows/performances or sporting events.
Touch tours are when a blind or visually impaired person gets to go onto the stage before a performance to get a feel for the environment and touch the props, costumes, set, and more. This really sets the scene for blind or visually impaired people and can give them a better understanding of the show. Like audio description, this may not be possible for all events, but where possible, this is a worthwhile consideration that also promotes equality and accessibility.
10. Speak to disabled visitors about their experience
Liaising with disabled people about their experience gives you detailed information on what you need to improve on, what works well and what doesn’t and gives you an insight into their experience. You can use this feedback for future improvements or developments. By gathering feedback from disabled visitors shows that you have a keen interest in making your venue accessible and it also shows you are willing to support disabled visitors to the best of your ability. You could do this by having a review section on your website, using social media or even a short, simple questionnaire.
There are some very useful links that may be of interest: Attitude is Everything – improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists, and the music industry. Festival Spirit – a charity which provides a safe and fun way of disabled people being able to access festivals. They provide “buddies” who are non-disabled volunteers who accompany disabled people at festivals. They also provide accessible accommodation. Euan’s Guide – disabled access reviews, by disabled people, for disabled people.
That concludes today’s post, those are just some of the tips that can be used in order to make concert venues accessible for blind and visually impaired people, or those with other disabilities.
I hope you enjoyed reading this post and that it is of use to some of you! Feel free to share it with people that you think it may be of use to.
As always, thank you for reading.
Disclaimer: although this post is a collaboration, all views are my own. I only work with brands and organisations that support my message and the aims of my blog.